For a more detailed explanation of each project please see below:-
The main focus of the refresh was to give the system a more modern look and give it cross-browser compatibility. However we have also taken the opportunity to resolve a few issues and add more functionality as well.
We have achieved the first 2 aspects by adding a new skin to the system, it now has more of a look of a standard Content Management System with all of the menu options down the left hand side, which in turn makes the navigation much easier. We have reduced the size of the main panel by moving out some of the less important information about the member, such as the address, although it is still accessible from elsewhere within the system. The overall look and feel is now much cleaner and sharper than before.
Whilst undertaking the re-skinning we have also taken the opportunity to make some modifications and bug fixes. The main changes are listed below:-
There will be more to follow and we will let people know when these are available.As part of this refresh we are also currently adding document emailing capabilities to the system with a view to being able to offer the function of sending out renewal letters via email in 2016.
We will be looking to upgrade our current customers early in 2016 and will contact each club in turn, however should you have any questions or queries please give us a call on 01276 681027. Example screens of how the new system looks can be seen below:-
The Event Management System has been completely re-written using some of the latest Microsoft technology tools which includes a cloud based option if required. The new software has all the functionality of the previous version with a number of new features including a CRM module to manage any type of enquiry that you receive from the initial contact right through to the event itself. The software which will be launched early in 2016 will have the following features:
- Contact Database
- Email Facility
- Reporting Module
- Events Booking
- Tee Times Reservation
- Multi User System
- Integrated with Till Systems
- Update Log
- Quotes / Confirmation Sheet / Function Sheets
- To Do’s
- Admin Permissions
We have developed our very own CRM system (Customer Relationship Manager) to help our customers manage their enquiries from the initial contact right through to the event itself. The system has been developed using the latest Microsoft tools and is fully integrated with the Event Management System.
Within the CRM system you can add an enquiry, add a follow up, schedule an activity, set a reminder, add a to-do and add a campaign. The system is a multi user system that means you can set tasks for other members of staff who will receive an email confirmation that a task has been set up for them, as well as pop up reminder on their screen on the day the task is scheduled.
The main panel is divided into four quarters, one for enquiries, one for follow ups, one for activities and one for campaigns. However this layout is totally customisable by the user, you can move the sections around or filter the options so that just your own enquiries are displayed.
Within each enquiry there is an update log which tracks everything that is recorded within the enquiry and the ID of the person who made the update, this will be very useful when tracking how the enquiry is progressing. There is also the functionality of an email system which means that information can be easily sent out and tracked via the update log.
The CRM system is available with unlimited capture licences per club, however, for the users that need to manage those enquiries, they will need a management licence at a cost of £25.00 per user, per month. This can be invoiced on a quarterly basis or paid monthly via Direct Debit.
For information about the CRM software please contact us on 01276 681027.
Early in 2015 we launched the new version of our members website, which maintains the original website features and includes a number of new additional features. The new features added are as follows:-
- Course Status updates
- New responsive admin system
- Complete integration with Handicap Master
- Buddy Board System
- Team Manager and Match Organiser
- Social Groups
- Online Payment of Memberships
- Online Top Up of Club Card
We would like to take this opportunity to thank you for your business and we look forward to working with you all next year.
Ian, Ian & Katie.